Frequently Asked Questions (FAQ)

 

Refund Policy

 

 

Social Media Management Service:

If you are not satisfied with our social media management services within 7 days of payment we will refund your subscription, if you just started services. (See Cancellation Policy for existing clients)
We will refund your subscription minus the set-up fee. The set-up fee compensates for the time to set up your campaign for service. It includes setting you up in our analytics software, social media systems, and creating any necessary advertising accounts and social media pages. The set-up fee is $60 dollars. This is the fee for all social media marketing plans no matter the plan.

 

Content Marketing Plans: 

If you are not satisfied with the content that is created for you we will work with you closely to make the changes to your liking. We do not offer refunds on content marketing plans, however, we do up to 5 edits for you to make sure it is just right for your audience you are targeting. This compensates for the time it took to create the content. The content assets are yours to keep no matter if you stay with us or not.

Social Media Advertising:       

(Facebook/Instagram, Linkedin, Pinterest, Twitter & Youtube Ads)

The campaign management fee is non-refundable. It is non-refundable because it covers the cost of the research, ad creation, creative, and campaign setup.

You may request a refund of your advertising dollars that has not already been paid to the social media platform as Social Media Advertising Platforms (like Facebook) do not refund accounts.